Public Assistance through Email

Simple Transaction External

Public assistance via email for queries/concerns.

Office in Charge

Office of the Regional Director -- Public Affairs Unit

Total Fees

₱ 0.00

Free Service

What you need

1

Letter of concerns/query/complaint, Referral Letter or Request for Action Form (RFA)

Client

You will need to register as a client at your respective DepEd office.

Step-by-step timeline

Step 1

Client Action

Send query or concern through official RO email

Agency Action

Acknowledge receipt, review/evaluate concern

Associated Fees

Free

Processing Time

30 minutes

Person Responsible

Step 2

Client Action

Agency Action

For simple queries, provide direct response

Associated Fees

Free

Processing Time

20 minutes

Person Responsible

Step 3

Client Action

For referred/endorsed concerns:

Agency Action

Forward to ORD for referral to concerned personnel/RO/SDO

Associated Fees

Free

Processing Time

20 minutes

Person Responsible