Digital Citizen's Charter Portal

Empowering citizens with transparent access to government services, requirements, and workflows within the Department of Education.

All Services Internal Services External Services
Internal

Processing of communication received through the Public Assistance Action Center (PAAC)

Office of the Regional Director -- Legal Unit
Simple
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Internal

Processing of Equivalent Record Form (ERF)

Administrative Services Division -- Personnel Section
Simple
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Internal

Processing of Study Leave

Administrative Services Division -- Personnel Section
Simple
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Internal

Processing of Terminal Leave Benefits

Administrative Services Division -- Personnel Section
Simple
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External

Public Assistance (Hotline)

Office of the Regional Director -- Public Affairs Unit
Simple
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External

Public Assistance (Walk-in)

Office of the Regional Director -- Public Affairs Unit
Simple
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External

Public Assistance through Email

Office of the Regional Director -- Public Affairs Unit
Simple
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External

Reclassification of Positions for Teachers and School Heads

Administrative Services Division -- Personnel Section
Simple
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External

Recognition of Professional Development Programs/Courses (NEAP-R)

Human Resource Development Division -- NEAP-R1
Highly Technical
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External

Request for Certificate of Final Acceptance or Certificate of Completion

Administrative Service Division -- Asset Management Section
Simple
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Internal

Request for Certification as to the Pendency or Non-Pendency of an Administrative Case

Office of the Regional Director -- Legal Unit
Simple
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External

Request for Education-Related Data

Policy, Planning, and Research Division
Simple
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